Our expertise
We provide a personalised, tailored service, both on the ground and on board. Our team is meticulously hand-picked and trained to deliver operational excellence, without ever compromising on quality and performance.
For everything from making customers feel welcome and ensuring availability of our catering options at every touch point, to employee health and safety and proactively suggesting improvements to service — we’ve got it covered.
On board service
We provide a caring and personalised service to meet the expectations of every passenger.
In Eurostar Premier and Eurostar Plus, our teams offer a warm service, with meals prepared by some of Europe's finest chefs. Champagne, wines, refined dishes: every detail is thought through by our teams to ensure an experience that lives up to the standards of our client and customers.
For a more relaxed break, our team welcome passengers at the Eurostar Café.
Lounge service
Between check-in and boarding, the lounges in Paris, London and Brussels welcome Eurostar Premier passengers, Carte Blanche and Étoile Eurostar Club members. The lounges are designed to offer comfort and serenity even before boarding.
Relax, work, enjoy: our teams provide a tailor-made service throughout the day, offering light snacks, refreshing drinks and cocktails.
Our mixology expertise makes all the difference. A team of experts prepares signature cocktails, customised on the spot, so that every break becomes a special moment.
Ground service
At the Eurostar terminals in Amsterdam and Rotterdam stations, our teams are on hand from check-in to welcome and assist customers. Special attention is given to passengers with disabilities or reduced mobility, with assistance tailored to ensure comfort, peace of mind, and safety.
Hospitality: an ever-evolving language
At Momentum, our hospitality moves with the times – driven by curiosity, innovation and a passion for progress. We are open-minded and love nothing more than sharing our ideas with our teams, clients and partners.